Frequently asked questions

Yes! We’ve got specialized insurance for pet sitting & dog walking.

Just text your Stellar Sitter to schedule or shoot us an email at admin@sitstaystella.com.

Absolutely yes! We send unlimited updates! We provide sitting summary, send photo and video updates. The traincation includes a debrief session as well.

If you’re a new client, please submit us the contact form or email admin@sitstaystella.com.

Please note, we require a 50% deposit before the booking dates to finalize your reservation and remaining balance should be completed before the sitting/training starts.

Yes, we can administer your pet’s medications!

If you need to cancel or reschedule, please give us 24 hours' notice to avoid losing the session. You can reschedule up to 2 times; after that, the session is forfeited. We understand that emergencies happen. If you have an emergency, please still try to give us 24 hours' notice.

Our focus is on complete client satisfaction. Please be advised when purchasing training services that refunds are granted on a very limited basis. If we can no longer proceed with training due to unavoidable circumstances, please reach out to us!

Not a problem at all, just please let us know if the dog is in heat.

Yes, we offer service on all holidays! Please note holiday pricing will apply and please book in advance to reserve the dates.

We do at least one acclimation session to get to know your dog, their behavior, reduce the stress during sitting, assess compatibility and build trust between your pup and our Stellar Sitter! Number of sessions varies. Please note that acclimation sessions are paid sessions.

We are more than happy to provide for pet! We will charge the costs to your next invoice.

Tips given to Stellar Sitters will be received by the individual Stellar Sitter.

If your pet is unwell and needs urgent veterinary assistance, our Stellar Sitters will communicate with you, Lauren will follow standard procedure for emergencies. Rest assured, our Stellar Sitters are trained for dog sitting emergencies.

8am-6pm Monday through Friday!

To keep your dog on their regular routine, we collect detailed information through our intake form. This form covers everything from feeding schedules and diet preferences to exercise routines and any special care needs. With this information, our Stellar Sitters ensure your dog’s schedule is followed closely, providing them with a familiar and comforting experience.

Yes! We offer convenient pick-up and drop-off for your dog.

• Standard Hours: Pick-up, drop-off, and walk hours are available between 8am-6pm.

• After-Hours Service: For pick-ups or drop-offs outside these hours, there’s a $25 surcharge. Additionally, if transit is complicated or it’s late, sitters may need to use Uber for safe travel to and from your location.

• Late Night Drop-offs: For drop-offs after 9pm, we strongly recommend extending until the next morning.